Customer Experience Platforms

A global UCaaS leader, RingCentral provides cloud telephony, messaging, video, and integrated contact center capabilities. Their platform combines unified communications with CCaaS offerings, enabling businesses to manage internal and external communications under one umbrella. RingCentral has invested heavily in AI, embedding real-time transcription, insights, and agent-assist tools into its solutions

A fast-moving CCaaS provider that has carved out a reputation for innovation and agility. Talkdesk offers a broad app marketplace, AI automation tools, and verticalized solutions tailored for industries like healthcare, insurance, and financial services. Their focus on speed-to-value and industry specialization makes them a strong fit for companies needing rapid deployment and customization

NICE combines its leading CCaaS platform, CXone, with Enlighten AI, a suite of AI models built specifically for customer service. These tools power predictive routing, agent assist, and deep behavioral analytics to improve outcomes at scale. NICE is regarded as a market leader for applying AI to CX data and setting new standards for measurable experience improvements

A pioneer in cloud-native contact centers, Five9 offers a complete suite that includes intelligent virtual agents, omnichannel routing, workforce optimization, and advanced analytics. Their Intelligent Cloud Contact Center is designed for both scale and flexibility, serving mid-market and enterprise customers alike. Five9 continues to stand out in the Intelisys portfolio as a consistent Top CCaaS Supplier, recognized for innovation and partner alignment

Zoom extends its platform with Zoom Phone and Zoom Contact Center. These offerings bring AI-driven analytics and automation to a platform many businesses already rely on for video and communication. Zoom’s CX tools are designed for ease of adoption, integrating smoothly with the rest of its ecosystem to simplify deployment and unify communications

Best known for Genesys Cloud CX, a leading platform built on AWS, Genesys embeds AI into every layer of customer engagement. Features include predictive engagement that anticipates customer behavior, AI-driven bots for self-service, and real-time analytics that give agents actionable insights. Genesys has been recognized by Intelisys as a Top Revenue Growth Supplier, showing strong momentum in the CX market

Built from the ground up as a digital-first contact center, UJET tightly integrates with Google CCAI to deliver intelligent virtual agents and seamless experiences across mobile and web. UJET stands out for making customer interactions feel natural and context-aware, especially in app-centric industries. Their approach is to blend voice and digital into one unified experience, rather than bolting digital onto legacy systems